Sabtu, 16 Agustus 2014

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Organizational Communication: Approaches and Processes, by Katherine Miller

ORGANIZATIONAL COMMUNICATION: APPROACHES AND PROCESSES presents organizational communication from both a communication and managerial perspective. Professor Miller's clear writing style and consistent use of examples and case studies result in a text that you'll find easy to understand.

  • Sales Rank: #88441 in Books
  • Published on: 2014-01-01
  • Original language: English
  • Number of items: 1
  • Dimensions: .70" h x 7.40" w x 9.20" l, 1.50 pounds
  • Binding: Hardcover
  • 352 pages

Review
"I've used the Miller book in this course now for many years. I've done so because it is a skillful representation of where the field has been and where it is at. Kathy does an amazing job weaving in representative classic research from the field along with contemporary sources and new developments. Second, I think the book is highly readable. Kathy is an excellent writer and is able to convey complex theoretical ideas and research in language accessible to our undergraduate students."

"I like several things about the book. First, it provides a pretty balanced approach between theory and practical issues. Each chapter typically includes theoretical/scholarly approaches to Org Comm, and also includes practical information, as examples or case studies. Second, the book is written in a very concise manner. Each chapter of the Miller book can be broken up into relatively short, but information heavy reading segments. So our busy students don't have to read extra-long chapters to get much foundational information. Finally, the book effectively covers most of the critical Org Comm issues, both foundational issues and more contemporary issues."

About the Author
Dr. Katherine Miller is a leading scholar on communication in healthcare organizations. She holds bachelors and masters degrees in communication from Michigan State University, and a doctorate from the Annenberg School of Communication at the University of Southern California. She served on the faculties of the University of Kansas, Arizona State University, and Michigan State University, and has been a professor in Texas A&M University's Department of Communication since 1998. Dr. Miller is the author of three books and more than 50 journal articles and book chapters.

Most helpful customer reviews

0 of 0 people found the following review helpful.
Poorly written book
By MaLew
This book was extremely boring! It is written like a research paper and not like a text book. The author quotes one researcher after another and does very little original writing herself. I am almost done with my class and I haven't learned anything from this book, even though I have read the entire book. It is very liberal leaning, politically speaking; and gives far too much weight to the Feminist point of view.
It is not a good book to use for any class, but particularly not for a communications class. I would not recommend it to anyone. I will recommend to my school that they no longer use this book for the class. I attend a Catholic University and there are several points in the book which conflict with Catholic teaching.
To quote one of my classmates "This book says very little with a lot of words."

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learning environment the end of chapter case study are a nice evaluation.
By Amazon Customer
Information is relevant for theory. When applying in a classroom, learning environment the end of chapter case study are a nice evaluation.

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Rabu, 13 Agustus 2014

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Chemistry: Concepts and Applications is a conceptual presentation of chemistry for learners enrolled in a first year high school chemistry curriculum. Computations are only introduced where necessary to understand and apply knowledge of chemistry.

  • Sales Rank: #317027 in Books
  • Published on: 2008-05-07
  • Ingredients: Example Ingredients
  • Original language: English
  • Number of items: 1
  • Dimensions: 11.20" h x 1.60" w x 8.50" l, 4.70 pounds
  • Binding: Hardcover
  • 919 pages

About the Author
McGraw-Hill authors represent the leading experts in their fields and are dedicated to improving the lives, careers, and interests of readers worldwide

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2 of 3 people found the following review helpful.
Not fit for resale
By c. heuser barr
I knew the book was used, but it had heavily marked up and had lots of writing in a foreign language. The book should have been trashed instead of resold.

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Five Stars
By Amazon Customer
good

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Five Stars
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This textbook is easy to read and understand. It makes chemistry a bit easier.

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Minggu, 10 Agustus 2014

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Grenats, émeraude, kunzite, ambre, agates, opales, perles, rubis... et des centaines d'autres pierres précieuses, fines et ornementales, forment le captivant sujet de ce livre, le best-seller des classiques. Les 100 premières pages sont une introduction à la gemmologie : propriétés, gisements et extraction, traitements, synthèses et imitations, classification minéralogique. Le reste de l'ouvrage est un inventaire et une description accompagnés de photographies de ces gemmes : cristallochimie, propriétés optiques (couleurs, feux, fluorescence, etc.), propriétés mécaniques (densité, dureté, clivage, etc.). Plus de 1 500 documents en couleurs reproduisent fidèlement ces gemmes, d'une part taillée, d'autre part à l'état brut pour les plus courantes. Bibliographie, tableau comparatif, index... font de ce livre un ouvrage de référence. - Pour tous les amateurs de pierres fines, collectionneurs et naturalistes.- La plus importante galerie gemmologique de poche : 350 gemmes et variétés répertoriés, 1 500 échantillons photographiés.- Tous les éléments réunis pour aider à l’authentification des gemmes et de leurs substituts.

  • Sales Rank: #16062565 in Books
  • Published on: 2003-04-18
  • Original language: French
  • Number of items: 1
  • Dimensions: .79" h x 5.12" w x 7.87" l,
  • Binding: Hardcover

About the Author
Walter Schumann est professeur émérite de Géologie à l''université de Munich. C''est un expert connu internationalement et auteur de nombreux livres sur les minéraux et les roches, dont le Guide des pierres précieuses qui a été traduit dans 17 langues et a été vendu à près d''1.3 million d''exemplaires dans le monde. Jean-Paul Poirot est ingénieur géologue (ENSG), il est le relecteur scientifique de cet ouvrage. Il a été responsable du laboratoire de gemmologie à la Chambre de commerce et d''industrie de Paris. Il est le co-auteur ave Pierre Bariand du Larousse des pierres précieuses et a déjà traduit et adapté le Guide Delachaux des minéraux.

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Rabu, 06 Agustus 2014

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  • Sales Rank: #3386273 in Books
  • Published on: 2013-05-30
  • Original language: French
  • Number of items: 1
  • Dimensions: 7.80" h x .28" w x 5.08" l, .22 pounds
  • Binding: Paperback

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Selasa, 05 Agustus 2014

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Antes de perecer como nación, en el antiguo Israel se llevaron a cabo una serie de presagios y señales advirtiendo sobre la destrucción que se avecinaba. Estos nueve presagios se están manifestando en los Estados Unidos con profundas ramificaciones en su futuro, en las profecías de los últimos tiempos y sus implicaciones para el resto del mundo.

 

Escondidos en un antiguo versículo bíblico del libro de Isaías, los misterios que se revelan en El presagio son tan precisos que predicen recientes acontecimientos en los EE.UU., al punto de dar fechas exactas. El misterio de 3,000 años de edad manifestó la fecha exacta de la caída del mercado de valores en el 2008... la antigua profecía que se proclamó desde el Senado de los EE.UU. y luego se hizo realidad... y más.  Estas revelaciones son tan específicas que hasta a los más escépticos se les hará difícil dejar de leerlo.  Aunque suena como una conspiración de una película de suspenso de Hollywood, es real.

 

Escrito con un fascinante estilo narrativo, El presagio comienza con la aparición de un hombre agobiado por una serie de mensajes que recibe en forma de nueve sellos. Cada sello revela un misterio profético relacionado con el futuro, el cual lo llevará en un asombroso viaje que le cambiará para siempre la manera de ver el mundo.

  • Sales Rank: #209881 in Books
  • Brand: Casa Creacion
  • Published on: 2012-03-06
  • Released on: 2012-03-06
  • Original language: Spanish
  • Number of items: 1
  • Dimensions: 8.25" h x .68" w x 5.50" l, .65 pounds
  • Binding: Paperback
  • 272 pages

About the Author
Jonathan Cahn dirige el ministerio Hope of the World y es el pastor principal y rabino mesiánico de la Jerusalem Center/Beth Israel, una congregación integrada por judíos y gentiles, personas de distintas ascendencias, localizada en Wayne, New Jersey. Sus enseñanzas se transmiten por radio y televisión por toda la nación, dándose a conocer por su relevancia profética y la revelación de los profundos misterios de la Palabra de Dios. Ha ministrado a multitudes en países como India, Nigeria, Cuba, Mizoram, Honduras, Haití y en otras partes del mundo. Ciudad natal: Wayne, Nueva Jersey, EE.UU.

Most helpful customer reviews

1 of 1 people found the following review helpful.
UN LIBRO MAGNIFICAMENTE INCREIBLE
By ma777ovar
Este es un libro que tienes que leer. no inporta si eres creyente, religioso, oh ateo. este es un libro que te dejara asombrado de lo que contiene. vale el tiempo, dinero, y todo momento que dediques leyendolo. yo creo que puede ser un libro tan controversial como el codico davinci. este libro solamente en amazon llevas mas de 2600 copias vendidas.. Que pasa con nosotros los latinos. tenemos que enterarnos por que tiene tantas ventas alrededor del mundo en ingles, y la razon es porque tiene un secreto escondido en plena vista de todos.
Quieres saver la verdad de lo que esta atras de los ataques terrorista del 911? y saves que eso solo es el principio de algo mas grande que se acerca con el paso del tiempo? las senales se estan mirando por todos lados, y solo los que leen este libro oh habren sus ojos, mete, y corazon podran entender su verdadero significado.
te aseguro que cuando enpieses a lerlo no lo vas a quered dejar hasta terminarlo, y va ser de esos libros que vas a querer conpartir con otros, tal vez prestarlo oh regalarlo a tu gente.
por que pienso que es un libro especial? por que ha causado canbios en la gente que lo lee. es una historia entretenida, tiene mucho suspenso, como una pelicula de hollywood, que nomas quieres saver que es lo que sigue en la pagina siguiente. y si eres como yo que te gusta hacer investigasiones o estudia lo que lees, vas a ver que lo que contiene este libro no es solo un cuanto, si no que una verdad conprovada.

0 of 0 people found the following review helpful.
Es asombroso poder reconocer que hay una gran similitud en ...
By harry n. medal
Es asombroso poder reconocer que hay una gran similitud en la fundacion de dos grandes paises como lo son Estados Unidos e Israel, en cuanto al compromiso que establecieron con el Mismo Dios y como al fallar en el mismo, El Señor, tiene que juzgar de la misma manera a Israel primeramente y ahora a los Estados Unidos. DIOS ES JUSTO.
Por otro lado, el libro esta escrito de una manera tan interesante que nos lleva de misterio, en misterio hasta revelar el justo juicio de Dios ante la actitud desafiante de Estados Unidos haciendo las mismas declariones que hizo Israel en su momento, hace mas de dos mil quinientos años.
En relidad, es un libro que recomiendo a cualquier persona que este interesada en saber los misterios y la realidad espiritual en la que hoy esta esta nacion.

3 of 3 people found the following review helpful.
El Presagio
By Rafael Ventura
Me gusto muchisimo y lo recomiendo a todos mis amigo

me lo recomendo un amigo. me gusta porque he aprendido muchas cosas sobre Estado Unidos.

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[I202.Ebook] Free Ebook Thermoelectricity: An introduction to the principles, by D. K. C MacDonald

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Thermoelectricity: An introduction to the principles, by D. K. C MacDonald

This introductory treatment provides an understanding of the fundamental concepts and principles involved in the study of thermoelectricity in solids and of conduction in general. Aimed at graduate-level students and those interested in basic theory, it will be especially valuable to experimental physicists working in fields connected with electron transport and to theoreticians seeking a survey of thermoelectricity and related questions.
Chronicling the early history of thermoelectricity from its discovery to modern times, this text features a considerable amount of experimental data and discusses these findings at length wherever they bear a particular relevance to theory. The author, a well-known authority in this field, draws heavily from his own work on thermoelectrical phenomena as they are observed in the study of metals. Numerous illustrative figures appear throughout the text.

  • Sales Rank: #11206813 in Books
  • Published on: 1962
  • Binding: Hardcover
  • 133 pages

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1 of 1 people found the following review helpful.
very useful
By Laura Zulian
A very light and well explained review on the thermoelecric principles and hystory. Clear and well constructed. Ideal for young researcher and also for undergraduate students.

0 of 0 people found the following review helpful.
Five Stars
By Max
Tks ...

0 of 0 people found the following review helpful.
Five Stars
By Rotselaer
A classic

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Jumat, 01 Agustus 2014

[V478.Ebook] Download PDF Leadership and Self-Deception: Getting Out of the Box, by The Arbinger Institute

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Leadership and Self-Deception: Getting Out of the Box, by The Arbinger Institute

NEW EDITION, REVISED AND UPDATED
Since its original publication in 2000, Leadership and Self-Deception has become a word-of-mouth phenomenon. Its sales continue to increase year after year, and the book’s popularity has gone global, with editions now available in over twenty languages.

Through a story everyone can relate to about a man facing challenges on the job and in his family, the authors expose the fascinating ways that we can blind ourselves to our true motivations and unwittingly sabotage the effectiveness of our own efforts to achieve success and increase happiness.

This new edition has been revised throughout to make the story even more compelling. And drawing on the extensive correspondence the authors have received over the years, they have added a section that outlines the many ways that readers have been using Leadership and Self-Deception to improve their lives and workplaces—areas such as team building, conflict resolution, and personal growth and development, to name a few.

Read this extraordinary book and discover what millions already have learned—how to consistently tap into an innate ability that dramatically improves both your results and your relationships.

  • Sales Rank: #974 in Books
  • Published on: 2015-04-30
  • Released on: 2010-01-05
  • Original language: English
  • Number of items: 1
  • Dimensions: 8.40" h x .70" w x 5.40" l, .65 pounds
  • Binding: Paperback
  • 240 pages
Features
  • ISBN13: 9781576759776
  • Condition: New
  • Notes: BRAND NEW FROM PUBLISHER! 100% Satisfaction Guarantee. Tracking provided on most orders. Buy with Confidence! Millions of books sold!

Review
“This is a profound book, with deep and sweeping implications. It is engaging, fresh, easy to read, and packed with insights. I couldn’t recommend it more highly.”
—Stephen R. Covey, author of The 7 Habits of Highly Effective People

“Extraordinary . . . Five Stars.”
—Business Ethics

“This is the most profound and practical business book I have ever read! Everyone I have recommended this book to has been challenged intellectually and also touched emotionally. It is a must-read that I will give to my kids to read before they begin their careers.”
—Tom A. DiDonato, Vice President, Human Resources, American Eagle Outfitters

“I love this book. It identifies the central issue in all organizational performance. Like truth itself, this book reveals more with each re-examination. I highly recommend it.”
—Doug Hauth, Business Development Manager, Convio, Inc.

“Imagine working in an organization where the aim of your colleagues is to help you achieve your results. I could not believe it possible. After reading this book I just had to bring Arbinger to the UK to teach our people. What an experience! We are all better people for it. This book touches the very foundation of culture, teamwork, and performance.”
—Mark Ashworth, President and CEO, Butcher’s Pet Care, UK

“It’s rare to find a business book that is good enough to recommend to your boss, your work team, and your friends. The concepts in this book
have transformed both the way I work and the way I live.”
—Robert W. Edwards, Managing Director, Sales, FedEx

“After decades of executive leadership in senior management positions,
I’ve finally found in Arbinger what I consider to be the best means of improving every measure of success. From boosting the bottom line to increasing personal joy, this book shows the way.”
—Bruce L. Christensen, former President and CEO, PBS

“This astonishing book is a MUST-read for every executive or personal and professional coach.”
—Laura Whitworth, coauthor of Co-Active Coaching, and cofounder, The Coaches Training Institute

“The concepts in this book are powerful. They are fundamental to success whether on the playing field, in the office, or perhaps most importantly, at home. Read this book and you’ll see what I mean.”
—Steve Young, two-time NFL Most Valuable Player

“Rarely has a book had such an immediate and profound impact on
the hundreds of CEOs of fast growth firms we work with through our
MIT/Inc./EO Executive Program. And it’s one of those rare books that
touches both the personal as well as professional lives of these leaders.”
—Verne Harnish, cofounder, Entrepreneurs’ Organization, and CEO, Gazelles, Inc.

“Leadership and Self-Deception is a touchstone for authentic leadership. Arbinger’s innovative exploration of what lies beneath behavior uplifts, enlightens, and transforms. We’ve wholeheartedly adopted Leadership and Self-Deception as the foundational material for our administrator development program.”
—Troy S. Buer, Educational Program Director, University of Virginia School of Medicine

“This is probably the most outstanding book that directs us to soul searching and introspection. It teaches us to take accountability for our lives and our destinies in a down-to-earth and bluntly practical manner. The lessons in this book have helped me personally, as well as other people I love.”
—Kalyan Banerjee, cofounder and Senior Vice President, MindTree

“The principles of Leadership and Self Deception provide the groundwork for our success as individuals and organizations. I recommend it highly to my fellow board members, to global networks, corporate clients, entrepreneurs, and individuals alike. “
—Heidi Forbes Öste, CEO and Founder, 2BalanceU and Public Relations, Europe Region, Business and Professional Women International

“Because it distills important leadership, spiritual, and life principles into one profound and impossible-to-put-down-book, Leadership and Self Deception is a treasure. MBA students in my classes share my enthusiasm for this rare book. You will surely return to this book again and again; and each time you do, it will be as penetrating a learning experience as the first time.”
—Barry Brownstein, CSX Chair in Leadership, University of Baltimore

“The leadership principles in this book have had a greater impact on the quality of leadership in our company than anything we have ever implemented. They have been extraordinarily important in helping make our company a great place to work while at the same time helping us focus on results and increase productivity as never before.”
—Michael Stapley, President and CEO, DMBA

“While reading, I reviewed my life, and, sure enough, what successes there were in it were based on Arbinger’s principles. This book is a tool that could transform and elevate the way government functions!”
—Mark W. Cannon, former Administrative Assistant to the Chief Justice of the United States and Staff Director, Commission on the Bicentennial of the U.S. Constitution

“Simple . . . clear . . . powerful. With many years of experience in leadership, organizational development, and training I was surprised to find
something strike me with such impact.”
—Janet Steinwedel, President, Leaders Insight

“As a therapist I was pleasantly surprised to find that a book geared toward managers could have such far-reaching implications in my life and the lives of my clients. I believe the ideas in this book could transform the counseling profession. It is now required reading for all my clients.”
—Jason Beard, family therapist

“Are you relating to the world anxiously or angrily, not comprehending why you hold judgmental attitudes, feel uncontrollable fear, or unleash explosions of temper against your colleagues without being able to explain why? Do you feel hopeless and unable to change? Learn the practical tools provided in this fascinating book and eliminate this problem at its source right now!”
—Marcos Cajina Heinzkill, Certified Coach and Facilitator, founder and President, Renewal, Spain

“Remarkable. Arbinger possesses the hidden key to productivity and creativity. Do whatever you can to get your hands on this material.”
—Dave Browne, former President and CEO, LensCrafters

“This book is a rare gem that is treasured by all who have read it. The organization for which I work has passed this book to so many people, and it is amazing to watch peoples’ attitudes and behaviors towards each other changing. Each day everyone gives a little more, making us better leaders but more importantly better people.”
—Nuala Murphy, Senior Vice President, Global Financial Services Company

“Leadership and Self-Deception holds up a brutally honest mirror to behavior in which we all indulge to justify our shortcomings. The result is not self-remorse or punishment but a glimpse of a life to be lived with integrity and freed of the boundaries and constraints we inflict upon ourselves and others. I am always excited to watch Arbinger’s thinking help my clients to unlock painful family disputes and lead them to resolution.”
—Neil Denny, family lawyer, Wiltshire, UK

“A remarkable book. It can be valuable to your understanding of why so many people create their own problems, are unable and/or unwilling to see that they are creating their own problems, and then resist any attempts by others to help them stop creating those problems.”
—Robert Morris, Amazon Top 50 Reviewer

“I’ve been in the book publishing business for twenty five years. Rarely have I read a book as profound and life-changing as Leadership and Self-Deception.”
—David Sanford, Literary Agent, Credo Communications

“This book was recommended to me at an annual strategic planning session. I was stunned by the truth of it and the simple solution. Our entire management has now read it. It has been a building block for our personal and organizational development.”
—Rick Chalk, CEO, Cal-tex Protective Coatings

“My business partners and I built a health-care company on the ideas in this book. We are amazed at what it has helped us achieve. Careful reading and rereading of this book has proven better than any productivity, team-building, or leadership training we’ve encountered.”
—Mark Ballif, CEO, Plum Healthcare

“An important book that has the potential to change the way you think, behave, and live your life, both personally and professionally.”
—Rolf Dobelli, Amazon Top 50 Reviewer

“Our Executive Committee read Leadership and Self-Deception nearly two years ago. Since then every member of our staff has read it. The
Arbinger approach adds tremendous value as we grow the company and integrate companies we acquire along the way.”
—Robin Hamill, Chairman, Igility Group

About the Author
The Arbinger Institute helps organizations, families, individuals, and communities worldwide to correct the trouble created by the little-known but pervasive problem of self-deception. Arbinger is led internationally by founding partners James Ferrell, Duane Boyce, Paul Smith, and Terry Warner. Headquartered in the United States, Arbinger now has operations around the world, including throughout the Americas, Europe, Africa, the Middle East, India, Oceania, and Asia.

Most helpful customer reviews

231 of 245 people found the following review helpful.
The essence of true leadership is revealed
By Michael Erisman
This is a most unusual book on leadership. The premise here is not about leadership approaches, methodologies for managing employees in the workplace, or other business strategy, but is instead a close and powerful look at how we view others and how that view impacts our ability to lead them.
The first unusual aspect of this book is the manner in which it is written. It is basically a novel. It starts with contextual story written in first person, of a man who has recently joined a successful company as an executive and is called in to meet personally with the Company senior leader. From the first few pages I was anticipating and wanting to know what would happen next. It is within this method that the leadership principles are revealed. This is an extremely important way to deliver a message. I know a few people who do not read novels, but stick to non-fiction types of books. This is a tremendous loss, as truth is most eloquently and powerfully conveyed within the context of a story. In the New Testament for example, Jesus taught most powerfully in parables, weaving truth into a common story people could relate to. In that manner this book weaves some powerful messages about leadership into a modern day parable of a business executive.
The concept presented in this book of what leadership is, is also a more unusual one in that the focus is not on "what" we do behaviorally to others, our outward leadership style, as most leadership books focus on, but rather our inward view of these individuals as people. The foundational question is whether we are "in the box" or not. "In the box" refers generally to viewing others as objects through our own biased lens, which often without our knowledge inflates our self-importance while diminishing theirs. When reading this story I couldn't help but draw parallels to companies I have worked for, like GE, where the culture of leadership was in place, but despite all the tools most managers were not effective delivering them. This book will give one explanation on why.
This book is personally challenging, in that the focus is not on how we act in that compartment of our lives called work, but rather who we are in relation to others in our family, our workplace, and strangers in our society. I think that the message here should be experienced, so I will not lay out all the components of the book, but rather encourage you to read to be likewise challenged about your own leadership and approach to others.
One other review here I noticed was titled "could be life changing". I agree. While the basic concept is not new, the packaging of this idea is so eloquently and powerfully done, that I would guess you may also experience some awareness bursts as I did while reading it. I found myself re-examining many aspects of how I lead my team at work, how I interact with peers and co-workers, and how I related to my wife. Simply put, a great book on leadership that would benefit anyone who reads it. Well done.

102 of 109 people found the following review helpful.
Game-Changer
By D. Kanigan
Leadership and Self Deception was originally published in 2000 and has become an international bestseller with over 750,000 copies sold & translated into 22 languages. The book tells a story about a senior business executive who is struggling at the office and at home. (He doesn't know he's struggling professionally to optimize results - but he quickly learns this is the case.)

* This is a simple story, with a logical message. Yet, the story nicely explains that we all often fail to see that we have a problem. We do engage in self-deception. We do "unwittingly sabotage relationships at work and at home." And our actions do provoke a response that encourages the opposite of our intention.

* Part I explains "Self-Deception and the Box." Part II explains "How We Get In the Box." Part III explains "How We Get Out of the Box." Being "In the box" is seeing others as objects. "Out of the Box" is seeing yourself and others as people. (They make this come alive in the book.)

* As I was reading the book, particularly Part I and Part II, I was impressed at how they framed the narrative and discussion to make me realize how I've been deceiving myself. Several "AHA" moments here. Rather than give too much of the story line away - they use a simple example of a Business Executive sleeping and then hearing his infant crying - he knows that he should get up to help his spouse - he doesn't - he then justifies not getting up by mentally elevating his importance (he needs to get up early in the morning; he's the main bread winner; he's a good dad; he's the victim) while he mentally frames up his spouse who isn't getting up as being lazy, unappreciative, inconsiderate, etc. He elevates his own importance over his wife; he rationalizes why he is justified in not getting up to help the baby; he gets angry and this ultimately leads to a response which is opposite to what he was looking for. Even though no words are spoken.

* The "answer" will not be found in a new leadership strategy. It will not be found in developing a new communication skill or changing your behavior. It will not be found in trying to change someone to your way of thinking. The answer is changing "your way of being."

* I'm not a fan of parables because I have often found this format either too contrived or generally not relevant to me. Yet, I believe this story, the message and the anecdotes are universally applicable and true and will resonate with many readers.

* The < 200 page book is a quick and easy read. It should take you less than 3 hours.

* While the book is framed in a business context, it will benefit all readers: leaders, non-leaders, professionals and individuals in for-profits and non-for-profits.

* Any cons? I have two "nits." (1) You reach the end of the book to learn that Part II (Accountability Transformation System) and Part III (Monitoring System) are not discussed or included in the book and you would need to enroll in Arbinger's seminars to learn this. This was a bit deceptive and unnecessary in my opinion as the core message in the book remains powerful. They should have stripped these references from the story and included it in the appendix. (2) Later editions of the book were revised to include a section on "How to Use Leadership and Self-Deception" including hiring, team building, conflict resolution, accountability and personal growth and development. This section added very little utility - but again, it does not detract from the value of the book.

* So many self-help books leave no lasting value or impression - you get a quick high (if you are lucky) and the message evaporates. Not this one. This one will stick. Highly recommended.

98 of 105 people found the following review helpful.
Very simple, very good
By Mike Smith
I hate business books. Hate them.

My parents and siblings practically insisted I read Stephen Covey's jargon-rich "The Seven Habits..." and I got as far as something about the "P/PC principle" before deciding I'd had too much. Just seeing print ads for "Who moved my cheese?" makes me want to vomit.

That said, this is not really a business book. It's a book about truly being a better person, and by being a better person, being a better spouse, parent, boss, friend, citizen, and employee. The whole concept of the book is one simple idea: treat people as if they're people, not as if they're objects.

Some car cuts you off in traffic?

Get mad!

No. A car didn't cut you off. A person did. Why? Why would a person do that? Have YOU yourself ever cut someone off? You did? Why did you?

"Well, I was in a hurry. I was late for an appointment...."

Well, maybe that guy was too....

Using this simple approach, the world can be a much nicer place, you can spend a lot less time being angry or frustrated, and you could end up liking people a lot more.

Unlike books like "How to Win Friends and Influence People," this book is not about tricks, or flattery, or social politics. It's about truly seeing people as real individuals, and then, it doesn't matter what you need to say to them, as long as they can tell you realize they're a real human being with real needs and concerns. Because to truly see someone, is to truly value them.

This book isn't perfect--it uses some pretty fruity terminology at times, its format of a boss talking with an employee is a little cheesy, and it ends abruptly--but it could change your life nonetheless. One reviewer said, "Upon finishing this book, I felt like Ebeneezer Scrooge on Christmas morning," and I'd have to agree.

In fact, I'm going to re-read it, and get that feeling back again.

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